Client Success Manager
Raphael Diniz
Client Success Manager bringing a versatile background in client-facing operations to Cogent Law.
Professional Profile
Raphael Diniz is Cogent Law's Client Success Manager, bringing a versatile background in client-facing operations to the firm's client onboarding, satisfaction, and support initiatives.
He oversees billing operations while supporting business development and client support functions, drawing on broad experience across sales, customer service, and administrative operations. His prior work in tax consulting at PwC sharpened his ability to manage deadlines, coordinate teams, and handle detailed compliance-driven workflows, while his background in customer support gives him a strong foundation for managing client relationships and troubleshooting issues efficiently.
Raphael's path also includes several years as an English teacher, working with students across all age groups, which honed his communication skills and his ability to adapt quickly to different needs and workflows. This adaptability, paired with a genuine enthusiasm for learning new systems, defines how he approaches his work at Cogent Law.
Signature Focus
01
Client Onboarding & Success
Guides clients through onboarding and ongoing engagement, ensuring a smooth experience from first contact through every phase of the relationship.
02
Client Support & Relationship Management
Draws on years of sales, customer service, and administrative experience to resolve client needs and strengthen long-term relationships.
03
Multilingual, Cross-Cultural Communication
Fluent in English with working knowledge of French and Spanish, backed by international experience in Canada and Brazil.
Areas of Focus
- Client onboarding and success workflows
- Client support and relationship management
- Business development coordination
- Compliance-driven administrative operations
- Cross-cultural, multilingual client communication
Education & Languages
Bachelor of Arts, International Relations
Universidade Paulista (UNIP), Brazil
Fluent in English (Cambridge First Certificate, 2014); working knowledge of French and Spanish